Last updated: 31 August 2026
At TeeVerse, many of our products are printed or customised specifically for each customer. Please check your order details, garment selection, size, colour and artwork carefully before submitting your order.
Custom and Personalised Products
Products that have been custom printed, personalised or produced specifically according to your instructions generally cannot be returned or exchanged simply because you changed your mind, selected the incorrect size or no longer want the product.
This includes garments printed using artwork, logos, photographs, text or designs supplied or approved by you.
Incorrect Sizes or Colours
Please check the product information and sizing before ordering.
If the size or colour supplied matches what you ordered, we generally cannot exchange a custom-printed item because the incorrect size or colour was selected when the order was placed.
Artwork and Design Approval
You are responsible for checking artwork, spelling, names, dates, colours, positioning and other customisation details before approving or submitting your order.
Where we provide a design proof for approval, production may begin once you approve the proof.
Minor differences between colours displayed on a screen and the final printed product may occur due to differences in screens, garments, materials and printing processes.
Faulty, Damaged or Incorrect Products
If we supply an incorrect product, or your item arrives faulty, damaged or with a printing error attributable to TeeVerse, please contact us as soon as reasonably possible after receiving your order.
Please provide your order number, a description of the problem and clear photographs showing the issue.
Once assessed, we may repair, replace, reprint or refund the affected product as appropriate and in accordance with applicable South African consumer law.
Non-Custom Products
Where an item has not been customised or printed specifically for you, applicable return rights may differ.
Products being returned must generally be unused, unworn and in their original condition unless the product is faulty.
Return Shipping
If a return is required because TeeVerse supplied an incorrect, faulty or damaged product, we will advise you regarding the appropriate return arrangements.
Where a return is accepted for another reason, any applicable return delivery costs will be communicated before the return is processed.
Please do not send products back without first contacting us.
Refunds
Approved refunds will be processed using an appropriate payment method.
Processing times may vary depending on the payment provider or financial institution.
Cancellations
Because custom orders may enter artwork preparation or production shortly after being placed, please contact us immediately if you need to cancel an order.
Once production or printing has started, cancellation may no longer be possible.
Your Consumer Rights
Nothing in this policy is intended to exclude or limit any rights you may have under applicable South African consumer protection legislation.
Contact Us
For a return, refund or order issue, please contact TeeVerse through the Contact page on our website and include your order number.